Peapod Reviews

Worst delivery service. Dumped my groceries in front of my door without ringing or knocking. Left without leaving an entire bag of groceries. Getting in touch with someone was a nightmare. Last time ever.

I waited several hours only to have the delivery person dump my groceries in front of my door without even ringing the bell. And to add insult to injury, a whole bag of groceries was missing. Finding the number ti complain is like looking for a needle in a haystack. And then the only solution is a refund. So much for convenience. Anthony - worst delivery in NW DC. I'll be using something different next time.

I get a peapod order every month since I got sick and had to stop working. Until my last order almost doubled I didn't realize a couple things until I talked to someone today an employee that doesn't want to be named told me to be aware of. When going through and placing my order I pay attention to sale items and only purchase those items for my family as I'm given an allowance bi-monthly to spend. When I went to input my order I was informed that I used my allowance in the last order but I couldn understand how as my last order was only $6 over the budget. Now when I received that order I was also upset. I ordered 3lbs of grapes on sale for $1.99 I received 3 huge bags of grapes all different brands totalling way over 3lbs. I ordered strawberries they were buy 1 get 2 free. I received 6 different types of berries organic, candy, Driscoll's, bubblegum, regular but 2 different brands. And these were just 2 different wierd things that I received that changed the price of my order drastically at no fault of my own. I also found out today from the employee they've ha alp of complaints because the peapod system doesn't recognize stop and shop sale items when they shop and ring the order out. On top of the fact the raise the prices for shopping his way you think they'd care about the orders and customers. I don't have the option or ability to shop at another store but ivi could I would bad enough the employees don't care what the produce looks like that their putting in your order and I have found it goes bad so much quicker than if I went in and got it myself. If this is how stop and shop and peapod treat customers regularly it's pretty disgusting. At 48 I've shopped at stop and shop my whole life and I love across the street I'm really reconsidering shopping right now. With the cost of food being high as it is my 178$ order ended up being 320$ and that's unacceptable to me.

RECEIVE 1/2 OF MY ORDER THET BILLED ME FOR THE WHOLE AMOUNT DUE. I CALLED THEM TO GET MY OTHER ITEMS MISSING THEY REDELIVERED. THEN BILLED ME AGAIN FOR THOSE SAME MISSING ITEMS. HOW DARE THEY JUST TAKE MY MONEY FROM ACCOUNT WITHOUT MY AUTHORIZATION OR NOTIFICATION. NO COMMUNICATION. NO EXPLANATION AT ALL. NOTIFY MY BANK AS FRAUD ACTIVITY. THEY RETRIEVED THE MONEY BACK I TRIED CALLING PEAPOD NO ONE ANSWERS ON HOLD FOR LONG PERIODS OF TIME. NO RETURN PHONE CALL LEFT MESSAGE WITH GIANT PEAPOD RCEIVABLES, NO COURTESY TO CALL ME BACK. TERRIBLE SERVICE. THEY STILL COULD NOT EXPLAIN WHY THEY TOOK FUNDS WHEN I FINALLY TALK TO SOME. DID NOT APOLOGIZE. DISAPOINTED WITH THEIR SERVICE. I AM ALONG TIME VALUE CUSTOMER. SHAME ON THEM.

I I'm so sick of Giant Food just changing my order to suit them. My latest order delivered today, they updated my order and said I did not order the butter or the milk. The whole reason I placed the order was because the butter was on sale. I'm 63 and not senile. Retired at 59 comfortably. I must have been doing something right. And my milk? Where's the milk? Was there a big run on milk and butter? I know what I ordered, but they removed it on my order status. Why my order was $75.11, to $61? When I called them, they said they do not see those items that I ordered. I know what I ordered. I need to just stop using the giant delivery system and go instacart. This is not the first time giant has done this. I still have my paper check cashing card from 50 years ago. Ridiculous how giant picks and chooses what you're going to order.

That's it! I've given him more chances than they deserve!, Last time we sat and waited for 4 1/2 hours for our delivery!, After several calls we find out that someone cancel our order along with four other orders and nobody could give us an answer! Obviously that's why they got a 1.4 star rating should've been -1.4 they're so pathetic! This time they were two hours late of their delivery time they said between 11 AM and 1 PM Sunday the seventh so once again our daily routine has been interrupted by the pathetic service Peapod gives you! What's the census asking for special instructions like his duly noted come to the back door our kitchen is in the back of our house but no once again ring the doorbell and there's a bunch of bags sitting on the front porch, maybe they just can't read? I refused to pay $10 for a lousy delivery service and it's not the $10 they brag about their fantastic door to door delivery but I can't even get the right door multiple times late I just don't understand how they're still in business I'm better off just putting my order in and go pick it up curbside! Constantly misleading on their delivery time even with a three hour window they just still can't get it on time to us, you would think with the multiple complaints they would try to make their company better but instead they're just slipping away every order, it's a shame they cannot provide a good service of just simple delivery!, Maybe it's just me?! ‍‍ And I don't like when they break my cookies! Or the gashed cantaloupe which now has to either be eaten unripened or just thrown away again, well I hope my review is helped other people not waste their time and again I hope I'm not the only one complaining but from the other reviews obviously I'm not! So this is my formal goodbye to Peapod!

It's been a mix. Sometimes, we get amazing shoppers who do a great job--especially in the intense waves of the pandemic. Lately though, I don't know--it hasn't been devastating but we just seem to get lazy shoppers now who cut corners and bring back weird things--wrong sizes happening a lot. I just want cheap whole milk but we got two organic, half-gallon, glass jugs of milk instead for twice the price. I have kind of enjoyed just going back to the stores myself lately.

The search bar rarely works so it's hard to find products you need. The search bar for coupons never works so you spend a lot of time going through the list of coupons to find relevant ones. They cancel items often. Just don't make it available to put in my cart if you don't have it. That simple. I've given up trying peapod because it's so time consuming due to its terrible website.

WHY ARE YOU DELIVERING MY GROCERIES BETWEEN 10:45-11:15PM?! That’s way beyond the original window. I have to stay up to wait for groceries until nearly midnight!

Way cheaper than Instacart, delivery drivers much more professional, and food packed better (things not crushed and food is grouped by freezer/refrigerater/room temp). Driver also wears mask, which isn't always the case with Instacart. Finally, Peapod keeps food cold, unlike other delivery services. Selection is excellent, plus Peapod now lets you select substitutes if you want to. Really great service delivering a wide range of grocery products.